team hero

Team leader

Team leader or Supervisor

Team leaders or shift supervisors work within care homes or help coordinate domiciliary carers working in home care and outreach.

Role overview

  • Managing and supporting workers so they can perform their roles safely and to the best of their ability
  • Providing support to your line manager to make sure workplace meets legislation.
  • Providing a supportive and positive role model.
  • Writing and reviewing care plans which outlines people care and support needs and how they would like that support.
  • Undertaking leadership tasks including team meetings providing supervision and appraisals for care workers.
  • Working with important people involved with someone's care and support including family and professionals to make sure individuals get the care and support they need.

Skills and experience

Specific skills needed to work in this role:

  • Leadership and supervisory skills
  • Ability to remain calm when dealing with conflict
  • Good communication and ability to apply policies and procedures in practice
  • Induction will focus on tasks and systems and what you will need to undertake your role effectively, There will also be training for health and social care that you will need to complete to understand how to support people
  • It would be beneficial to have experience within health and social care which can be gained through directly working with individuals or working in a supporting role.


Whilst in post you can work towards diploma qualifications in health and social care and other sector based training which would support your role and develop good practice within your organisations.